Secure Payments, Simple Terms.
We want your shopping experience to be as smooth and secure as possible. This page explains how we handle your payment information, what payment methods we accept, and how we protect your data. If you have any questions, our team is always here to help.
Your Payment is Safe with Us
We take your security seriously. That's why we use industry-standard encryption and security protocols to protect your information.
SSL Encryption
We use Secure Sockets Layer (SSL) technology – the same technology used by banks and financial institutions. This means:
- Your data is encrypted (scrambled) during transmission
- Your personal and payment information is kept private
- You can verify security by looking for the padlock icon in your browser and "HTTPS" in the website address
All forms on our site are secured with SSL technology, so your personal information stays safe from malicious actors.
PCI Compliance
We are PCI DSS compliant. This means we meet the strict security standards set by the Payment Card Industry Security Standards Council to protect cardholder data. These standards help reduce fraud and ensure your payment information is handled securely.
What Payment Methods Do We Accept?
We accept a variety of payment methods to make your shopping experience convenient:
| Payment Method | Details |
|---|---|
| Credit & Debit Cards | Visa, Mastercard, American Express, JCB, UnionPay |
| Digital Wallets | Apple Pay, Google Pay (G Pay) |
How We Handle Your Payment Information
We value your privacy and trust. Here's what you need to know about your payment information:
- Your full card number is never accessible to us. When your purchase is completed, we only see:
- Your billing and shipping information
- Your order details
- The last 4 digits of your card (for reference)
- We do not rent, sell, or share your personal information with anyone. We are committed to protecting your privacy.
- Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
đź”’ Fraud Prevention Measures
To protect both you and us from fraudulent transactions, we may:
- Verify your identity – We may contact you to confirm your order details
- Check your payment details – We may perform additional security checks with your payment provider
- Monitor for suspicious activity – Unusual orders may be flagged for review
- Cancel orders – If we suspect fraud, we reserve the right to cancel the order and issue a full refund
What you can do to help:
- Ensure your billing address matches the address on your card
- Keep your contact information up to date so we can reach you if needed
- Contact us immediately if you notice any unauthorized transactions
đź’ł Recurring Billing & Subscriptions
Note: Moda Caps does not currently offer subscription services. If we introduce subscriptions in the future, this section will be updated with relevant billing terms.
đź’¶ Currency, Pricing & Fees
| Aspect | Details |
|---|---|
| Currency | All prices are in Euros (€) unless otherwise stated |
| Price Changes | Prices are subject to change without notice, but changes will not affect orders already placed |
| Taxes | VAT and other taxes are clearly outlined during checkout and in our Shipping Policy |
| Customs Duties | Any applicable customs duties are the customer's responsibility (see our Shipping Policy for details) |
| Currency Conversion Fees | If you are using a non-Euro card, your bank may charge a currency conversion fee. We are not responsible for these fees. |
⚠️ Billing Disputes & Questions
If you have any questions about a charge on your statement, or if you believe there is an error with your billing, please contact us immediately:
- Provide your order number and details of the issue
- Our team will investigate and resolve the matter promptly
- We aim to respond to all billing inquiries within 2 business days
If you believe a transaction is fraudulent:
- Contact us immediately at support@modacaps.com
- Contact your bank or card issuer to report the unauthorized transaction
Your Irish Consumer Rights (Billing)
For our customers in Ireland, your rights are protected by the Consumer Rights Act 2022 and other Irish and EU regulations. Here's what you should know about billing:
| Right | What It Means |
|---|---|
| Right to Transparent Pricing | The final price you pay must be clear before you complete your purchase, including all taxes and fees. |
| Right to a Receipt | You are entitled to a receipt or invoice for your purchase. We provide this via email. |
| Right to Dispute Unauthorized Charges | You have the right to dispute any unauthorized or incorrect charges on your statement. |
| Right to a Refund | If you are entitled to a refund under Irish consumer law, we will process it promptly. See our Returns Policy and Terms of Service for details. |
If you have any questions about your consumer rights under Irish law, please do not hesitate to contact us.
đź“ť Late Payments & Failed Payments
Note: As we do not currently offer subscriptions or payment plans, this section does not apply. If we introduce such services in the future, this section will be updated.
âť“ Billing FAQs
Here are answers to the most common questions we receive about billing and payments.
| Question | Answer |
|---|---|
| 1. When will my card be charged? | Your card will be charged at the time you place your order. You will receive a confirmation email once the transaction is complete. |
| 2. How will the charge appear on my bank statement? | The charge will appear as "Moda Caps" or "Modacaps.com" on your bank or credit card statement. |
| 3. Why was my payment declined? | Payments can be declined for several reasons: Insufficient funds – please check your available balance; Incorrect card details – ensure the card number, expiry date, and CVV are correct; Billing address mismatch – the address entered must match the one on file with your bank; Bank security blocks – some banks block international or online transactions, contact your bank to authorise the payment; Card not supported – we accept Visa, Mastercard, American Express, JCB, and UnionPay |
| 4. Is it safe to enter my card details on your website? | Yes, absolutely. We use SSL encryption (the same technology used by banks) to protect your information. Your full card number is never accessible to us. We are also PCI DSS compliant, meaning we meet strict industry security standards. |
| 5. Can I pay with multiple cards or split my payment? | Currently, we do not support split payments. You can pay with one card or one digital wallet per order. |
| 6. Will I be charged customs fees on my order? | If you are ordering from outside the EU (e.g., the UK), customs duties, taxes, or import fees may apply. These are the responsibility of the customer. Please check our Shipping Policy for full details. For Irish customers: We are currently absorbing the €3 customs charge as a promotional offer. See our Shipping Policy for details. |
| 7. Do you offer discounts for bulk or wholesale orders? | Yes! For bulk or wholesale inquiries, please contact us directly at support@modacaps.com. We're happy to discuss pricing for larger orders. |
| 8. Can I get a VAT invoice or receipt? | Yes. We provide a receipt via email with your order confirmation. If you require a formal VAT invoice, please contact us at support@modacaps.com, and we will provide one. |
| 9. How do I get a refund? | Refunds are processed according to our Returns Policy. Once we receive and inspect your return, we will process the refund within 7 business days. The refund will be credited back to the original payment method. |
| 10. Why does the amount on my statement differ from my order total? | This can happen for a few reasons: Currency conversion – your bank may have applied a conversion fee if you paid with a non-Euro card; Bank fees – some banks charge a fee for international or online transactions; Taxes – customs duties or VAT may have been added (see our Shipping Policy for details) |
| 11. What happens if my billing address and shipping address are different? | That's perfectly fine. However, please ensure your billing address matches the address on file with your bank to avoid payment declines or security flags. |
| 12. Can I save my card details for faster checkout? | Yes, if you create an account with us, you can securely save your card details for future purchases. Your full card number is never stored by us—it is tokenised and securely handled by our payment processor. |
| 13. What if I suspect unauthorised use of my card? | If you notice any unauthorised charges on your statement: Contact your bank or card issuer immediately to report the fraud; Contact us at support@modacaps.com with details of the transaction; We will work with you and our payment processor to investigate and resolve the issue |
| 14. Do you accept gift cards or store credit? | At this time, we do not offer gift cards or store credit. If this changes, we will update our billing terms accordingly. |
Contact Us
If you have any questions about billing, payments, or your order, please don't hesitate to get in touch:
+353 1 843 4736
77 Camden Street Lower, Saint Kevin's,
Dublin, D02 XE80, Ireland
Monday – Friday, 9:00 AM – 4:30 PM (GMT)
Our dedicated customer support team is available to address your concerns and provide the assistance you need.