ModaCaps Refund and Returns Policy
At ModaCaps, we are committed to ensuring your satisfaction. If for any reason you are not happy with your purchase, we offer a straightforward and transparent return and refund process.
General Refund and Returns Policy
1. Return Policy
- Return Window:Â Items can be returned within 14 days of receiving your order.
- Condition:Â Products must be in their original, unused condition, with all tags, packaging, and accessories intact.
- Return Costs:Â For orders within Ireland, return shipping is free. For other locations, customers may be responsible for return shipping costs unless explicitly stated otherwise. United Kingdom (UK): The customer shall be responsible for all return shipping costs and must arrange shipping independently.
2. Return Process
- Contact Customer Support: Reach out to us at support@modacaps.com with your order number and reason for the return to begin the process.
- Receive Instructions:Â Our team will provide a return authorization and detailed instructions, including a prepaid shipping label for eligible returns.
- Package Your Return:Â Pack the item(s) securely, ensuring all original packaging, accessories, and documentation are included.
- Ship the Package:Â Attach the prepaid label (if applicable) and drop the package off at the nearest carrier location as instructed.
3. Refund Process
- Inspection:Â Once the returned items are received, we will inspect them to ensure they meet the return criteria.
- Refund:Â Approved refunds will be processed within seven business days. Refunds may take additional time to reflect on your original payment method, depending on your bank or payment provider.
4. Non-Returnable Items
Certain items, such as those with hygiene or safety considerations, are non-returnable. These exclusions will be clearly noted in the product description.
5. Damaged or Incorrect Items
- Severely Damaged Items:Â Eligible for a full refund or replacement.
- Incorrect Items:Â If the wrong product, size, or color is delivered, a full refund or replacement will be provided.
6. Missing Parts
Refunds or replacements will be determined based on whether the missing part affects the product’s functionality.
7. Undelivered or Returned Orders
- Orders returned due to incorrect addresses, insufficient information, or refusal by the recipient are not eligible for refunds.
- Customers are responsible for retrieving undelivered packages from their local post office.
8. Non-Returnable Items
We do not offer refunds or replacements for the following:
- Personal preferences or dislikes of the product.
- Minor variations in color, odor, or slight discrepancies from product descriptions.
- Issues caused by incorrect shipping information provided by the customer.
- Delays or complications due to customs clearance or force majeure events (e.g., natural disasters or strikes).
9. Order Cancellations
- Before Processing:Â Orders can be cancelled for a full refund if warehouse processing has not begun.
- Custom Orders:Â Personalized items cannot be cancelled once payment has been processed.
10. Customer Responsibility
To ensure a smooth process, please:
- Provide accurate and complete shipping information.
- Contact your local post office for any delivery or pickup-related issues.
- Report any concerns within 14 days of receiving your order.
11. Contact Information
For any inquiries related to our shipping policy or to request further assistance with your order, please do not hesitate to contact us:
Our dedicated customer support team is available to address your concerns and provide the necessary assistance.
