Modacaps Returns

Last Updated: 7/11/2023

At Modacaps, we are committed to providing our customers with a seamless and satisfactory
shopping experience. We understand that there may be instances where you need to initiate a
return, and we have outlined our Returns Policy to facilitate this process. Please take a moment to
review the following policy for a better understanding of our guidelines and procedures.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • The item(s) must be unused, unworn, and in the same condition as when received.
  • The original packaging must be intact and undamaged.

Please note that certain items fall outside the scope of our standard return policy, such as:
Final sale items, which are non-returnable.
Specific product categories, as identified in the product descriptions, may have unique return conditions.
We kindly request that you refer to the individual product listings and our return policy page for any specific conditions associated with the product(s) you intend to return.

2. Initiating a Return

To initiate a return, please follow these steps:

Contact our dedicated customer support team within 14 days of receiving your order.

  • Provide your order number for reference.
  • Specify the item(s) you wish to return.
  • Offer a brief explanation for the return request.

For more comprehensive information on our return procedures, eligibility, and any specific conditions, we encourage you to refer to our dedicated return policy page on our website. This page contains detailed information that will ensure you are well-informed and guide you through a smooth and efficient return experience.

3. Refund Process:

Upon receiving and inspecting your return, we will notify you promptly regarding the approval or rejection of your refund request. In the case of an approved refund, the following steps will be taken:
Your refund will be processed within 30 days.

  • A credit will automatically be applied to your original payment method.
  • We appreciate your patience as we work diligently to ensure a seamless refund process.

4. Return Shipping Costs:

The responsibility for return shipping costs may vary depending on the circumstances:

  • If the return is due to an error on our part (e.g., defective product or an order mistake),
    Modacaps will bear the cost of return shipping, and you will not be charged.
  • If the return is for reasons unrelated to any error on our part (e.g., change of mind or
    incorrect sizing), the cost of return shipping will typically be the responsibility of the
    customer.

We advise referring to our return policy for specific details regarding return shipping costs and guidelines, as it may provide further clarification based on your individual situation.

5. Contact Us:

If you have any inquiries, require further assistance, or wish to initiate a return, please do not hesitate to contact our customer support team. We are here to provide the support and information you need to ensure a satisfactory shopping experience.
Modacaps reserves the right to update or modify this Returns Policy at any time without prior notice. We recommend checking this page periodically for any policy updates.
Thank you for choosing Modacaps. Your satisfaction is our priority, and we look forward to serving your needs.