We Want You to Love Your Moda Caps.
Your satisfaction matters to us. If for any reason you’re not completely happy with your purchase, we’re here to make it right. This page explains our simple and transparent return and refund process.
Our Promise to You
We stand behind the quality of our caps. If something isn't right whether it's the fit, the style, or a genuine issue we'll work with you to find the best solution. Just reach out, and we'll guide you every step of the way.
Returns at a Glance
| Aspect | Details |
|---|---|
| Return Window | 7 days from the date you receive your order |
| Condition | Items must be unused, with all tags and original packaging intact |
| Return Shipping (Ireland) | Free – we cover the cost |
| Return Shipping (UK & elsewhere) | Customer responsible for arranging and paying for return shipping |
How to Start a Return
Returning an item is simple. Just follow these steps:
| Step | What to Do |
|---|---|
| 1. Contact Us | Email support@modacaps.com with your order number and reason for return |
| 2. Get Approval | Our team will send you a return authorization and instructions |
| 3. Pack Your Item | Securely pack the item(s) with all original tags and packaging |
| 4. Ship It Back | Attach the prepaid label (if provided) and drop it off at the carrier location |
Once we receive your return, we'll inspect it and process your refund within 14 business days.
Refund Process
Here's what happens after you send your return back to us:
| Stage | Timeline |
|---|---|
| Inspection | We check that the item meets our return criteria |
| Approval | If approved, we initiate your refund |
| Refund Issued | Refunds are processed within 7 business days |
| Bank Processing | Your bank may take additional time to reflect the refund on your statement |
If you haven't received your refund after 14 business days, please contact us at support@modacaps.com.
Damaged, Defective, or Incorrect Items
We're truly sorry if something isn't right. Here's how we'll fix it:
| Issue | What We'll Do |
|---|---|
| Damaged on Arrival | Full refund or replacement |
| Wrong Item Sent | Full refund or replacement (we'll cover return shipping) |
| Wrong Size/Color | Full refund or replacement |
| Missing Parts | Refund or replacement based on the impact on functionality |
Please Note: If your item is damaged, please send us a photo so we can resolve it as quickly as possible.
What Can't Be Returned?
To keep things fair, we can't accept returns for:
| Category | Reason |
|---|---|
| Hygiene-sensitive items | For health and safety reasons (clearly noted on product pages) |
| Personal preference | If you simply don't like the colour, style, or feel |
| Worn or used items | Items must be in original, unused condition |
| Minor variations | Slight differences in colour, odour, or description (these are normal) |
| Incorrect address | Issues caused by you providing the wrong shipping information |
What About Order Cancellations?
| Situation | Can You Cancel? |
|---|---|
| Before processing begins | Yes – full refund |
| After processing begins | No – but you can return the item once received (within 14 days) |
| Custom/personalized orders | No – these cannot be cancelled once payment is processed |
If you need to cancel, contact us immediately at support@modacaps.com. We'll do our best to help.
Important Information for Irish & UK Customers
| Country | Return Shipping | Customs on Returns |
|---|---|---|
| Ireland | Free (we provide a prepaid label) | No customs charges for returns within Ireland |
| United Kingdom | Customer pays for return shipping | You may need to cover customs fees on returned items |
For Irish customers: We're proud to offer free returns as part of our commitment to you.
For UK customers: Please arrange your own return shipping. We recommend using a tracked service to ensure your package reaches us safely.
Frequently Asked Questions
| Question | Answer |
|---|---|
| How long do I have to return an item? | 14 days from the date you receive your order. |
| Do I need the original packaging? | Yes, please include all original tags, packaging, and accessories. |
| How long does a refund take? | We process refunds within 7 business days of receiving your return. Your bank may take additional time. |
| What if I received the wrong item? | Contact us immediately. We'll send you a prepaid label and arrange a replacement or refund. |
| Can I exchange an item? | Yes. Return your item and place a new order for the item you want. |
| What if my order doesn't arrive? | Contact us and we'll investigate with the carrier. |
Returns Address
Please send all returns to:
ModaCaps Returns
77 Camden Street Lower,
Saint Kevin's, Dublin, D02 XE80,
Ireland
đź’ˇ Tip: Always include your order number inside the package so we can process your return quickly.
Policy Updates
Please Note: We may update our returns policy from time to time to reflect changes in our operations or customer needs. We encourage you to check this page periodically to stay informed.
Have Questions? We're Here to Help.
Our customer support team is available Monday to Friday, 9:00 AM – 4:30 PM (GMT).
+353 1 843 4736
77 Camden Street Lower, Saint Kevin's,
Dublin, D02 XE80, Ireland
We aim to respond to all emails within 24 hours.
Don't hesitate to reach out — we're here to make sure your ModaCaps experience is perfect.