We Get Your Caps to You.
At ModaCaps, we want your shopping experience to be smooth from click to doorstep. This page explains everything you need to know about shipping times, costs, and what to expect after you place your order. If you have any questions, our team is always here to help.
Order Processing
How long does it take to process my order?
| Step | Timeframe |
|---|---|
| Order Confirmation | You'll receive a confirmation email right after placing your order |
| Processing | We prepare your order within 1–3 business days (Monday–Friday) |
| Cut-off Time | Orders placed after 4.30 PM GMT (Dublin time) are processed the next business day |
We know you're excited to get your new caps! Here's what happens after you order:
If an item is out of stock or needs extra time, we'll notify you promptly.
⚠️ Important: Processing time is separate from shipping time. Please factor both into your delivery expectations.
Shipping Rates & Delivery Times
We ship all orders from our warehouse in Hong Kong. Here are your shipping options:
| Destination | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Ireland | Free Shipping | 10–15 Business Days |
| United Kingdom | £6.00 | 10–15 Business Days |
Please Note: Delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances. We'll do our best to keep you updated.
Order Tracking
How do I track my order?
Once your order is on its way, we'll email you a tracking number. You can use this number to monitor your package's journey every step of the way.
What if I haven't received a tracking number?
If you haven't received a tracking number within 7 business days of placing your order, please email us at support@modacaps.com, and we'll investigate immediately.
Customs & Import Duties – Important Information
Great News for Our Irish Customers!
We're excited to announce that as part of our commitment to you, Moda Caps will absorb the €3 customs charge on all orders shipped to Ireland.
This means:
- You pay nothing extra when your package arrives
- No surprise fees from your courier
- No customs paperwork to worry about
We cover this cost for you so your Moda Caps experience is seamless and stress-free. This is our way of saying thank you for being part of the Moda Caps community.
Important Information for UK Customers
For orders shipped to the United Kingdom, please note:
| Charge | Details |
|---|---|
| Customs Duties & Fees | These are the responsibility of the customer |
| When to Pay | You may be contacted by your courier to pay fees before delivery |
| VAT | UK VAT may apply on your order |
Please Note: Moda Caps is not responsible for delays caused by customs clearance procedures in the UK.
Important Reminders
| Do | Don't |
|---|---|
| ✅ Double-check your shipping address before ordering | ❌ Forget to check your spam folder for order confirmations |
| ✅ Contact us immediately if your address is wrong | ❌ Ignore customs notifications from your courier (UK customers) |
| ✅ Keep an eye on your tracking link | ❌ Worry—we're here to help if anything goes wrong |
If a delivery attempt fails due to an incorrect address or because you weren't available, reshipping costs may apply.
What Happens After I Order?
| Stage | What Happens | When |
|---|---|---|
| 1. Order Placed | You'll receive a confirmation email with your order number | Immediately |
| 2. Processing | We prepare your order in our Hong Kong warehouse | 1–3 Business Days |
| 3. Shipped | You'll receive a tracking number via email | After processing |
| 4. In Transit | Your package makes its way to you | 10–15 Business Days |
| 5. Delivered | Your Moda Caps arrive at your doorstep! | Varies by destination |
Here's a quick timeline of what to expect:
Custom Items: If your order includes custom items, we'll contact you separately to confirm details. These items will only be processed after we receive your customization instructions.
Order Changes & Cancellations
We process orders quickly to get them to you as soon as possible. If you need to cancel or change your order, please contact us immediately at support@modacaps.com. We'll do our best to accommodate your request if the order hasn't been dispatched yet.
Moda Caps reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity. If your order is cancelled, we'll notify you and issue a full refund.
Policy Updates
Please Note: We may update our shipping policy from time to time to reflect changes in our operations, costs, or promotional offers. We encourage you to check this page periodically to stay informed about how we ship your orders.
Current Promotional Offer: Moda Caps is absorbing the €3 customs charge for Irish customers. This is a limited-time promotional offer and may be subject to change without prior notice.
Have Questions? We're Here to Help.
Our customer support team is available Monday to Friday, 9:00 AM – 4:30 PM (GMT).
+353 1 843 4736
77 Camden Street Lower, Saint Kevin's,
Dublin, D02 XE80, Ireland
We aim to respond to all emails within 24 hours.
Don't hesitate to reach out — we're here to make sure your Moda Caps experience is perfect.